4 Hr delivery available across Kochi
COD Available
Order before 5pm for same-day delivery

Refunds and Returns Policy

At BAKERY B, we want you to be completely satisfied with your bakery items. Please read our Refunds and Returns Policy carefully to understand how we handle refunds, returns, and exchanges:

  1. Refunds and Returns Eligibility
    Our refund and returns policy lasts for 2 days from the date of delivery. If 2 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.
    To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

  2. Non-Returnable Items
    Certain items are non-returnable, including gift cards, coupon discounts, and perishable goods such as bakery items.

  3. Proof of Purchase
    To complete your return, we require a receipt or proof of purchase.

  4. Refund Process
    Once we receive your returned item and verify its condition, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund.
    If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  5. Late or Missing Refunds
    If you haven’t received your refund within the specified timeframe, please check your bank account, contact your credit card company, and then your bank. If you still have not received your refund, please contact us at mail@bakeryb.com for assistance.

  6. Sale Items
    Only regular-priced items may be refunded; sale items are non-refundable.

  7. Exchanges
    We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at mail@bakeryb.com.
  8. Shipping Returns
    Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Delivery / Shipping Policy

At BAKERY B, we prioritize timely and reliable delivery to ensure that you receive your bakery items fresh and delicious. Please review our Delivery Policy for details:

  1. Free Delivery
    We offer free delivery on all orders above 500 rupees within Kerala, India. Your order will be delivered to your specified address at no additional cost.

  2. Delivery Timeline
    Orders are delivered based on the date and time selected by you during checkout or based on the fastest delivery option available for each product. We strive to deliver your order promptly to maintain the freshness and quality of our bakery items.

  3. Order Processing
    Upon receiving your order, we prepare and package your bakery items with care and attention to detail. We use only the finest ingredients and follow strict quality standards to ensure your satisfaction.

Need Assistance?
If you have any questions, concerns, or special requests regarding refunds, returns, or delivery, please contact us at mail@bakeryb.com. Our dedicated customer support team is here to assist you and ensure a delightful experience with BAKERY B.

Thank you for choosing BAKERY B for your bakery needs!

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